More about Triark Pumps

FAQs – Frequently Asked Questions

Search the answers to our most frequently asked questions below or ask your own on Live Chat 24/7.

  • Are your products covered by warranty?

    Triark Pumps Limited warrants its products to the original end-use purchaser to be free of defective materials and workmanship under normal use and service for a period of five (5) years from date of shipment from Triark’s plant. This warranty applies only to products which are used in accordance with all maintenance and operation instructions provided by Triark Pumps.

  • Do you supply spare parts for the products you sell?

    Yes, we can supply spare parts, kits and accessories for all pumps we supply. We also carry large stocks. Please contact us on 01621 781 144 or email sales@tri-ark.com with your requirements.

  • How long will it take for an order to arrive for spare parts?

    The delivery time depends upon your location, but is next working day for all mainland UK deliveries and 2 days for Northern Ireland and the Republic of Ireland for orders despatched by 3.30pm. For Europe, deliveries are generally within 2-4 days and the Middle East, Fast East and further afield within 5-7 days. We have a range of couriers and services at our disposal and will try our best to also accommodate expedited and timed services where possible.

  • How long will it take for an order to arrive for pumps?

    The delivery time depends upon your location, but is next working day for all mainland UK deliveries and 2 days for Northern Ireland and the Republic of Ireland for orders despatched by 3.30pm. For Europe, deliveries are generally within 2-4 days and the Middle East, Fast East and further afield within 5-7 days. We have a range of couriers and services at our disposal and will try our best to also accommodate expedited and timed services where possible.

  • What are the payment terms?

    All customers without a credit account will be required to pay on a proforma invoice basis. We will order or despatch goods upon receipt of cleared funds. Customers are able to apply for a credit account, but the first order placed is required to be paid by proforma.

  • What payment types do you accept?
    1. Cards: We accept all major UK credit cards including Visa and MasterCard. We also accept most debit cards including Visa Delta and Connect cards. We do now also accept American Express, but we do not accept Diner’s Club. When paying by a debit or credit card the delivery will be only to the UK address that the card is registered to. We can only accept card payments for GBP Sterling transactions.
    2. Cheques and Banker’s Drafts/Banker’s Cheques: Subject to clearing. We can only accept cheques for GBP Sterling transactions.
    3. Payments direct to our bank account: We accept cheque, BACS and CHAPS (electronic transfers) direct into our bank accounts. For your convenience, we have a GBP Steeling, US Dollar and Euro accounts. Payments from overseas bank accounts are subject to a £15.00 administration fee when paying into our GBP Sterling account, $20.00 when paying into our US Dollar account and €20.00 when paying into our Euro account.
  • How can I place an order with Triark?

    You can reply directly to the member of the sales team who provided your quotation, or you can call us on 01621 781 144, send us your order via fax to +44 1621 781155 or email the sales team on sales@tri-ark.com.

    We will ask you for an order number and your invoice and delivery addresses.

  • How can I track my order?

    Once your order has been despatched, we can provide you with the courier name and a tracking number. For overseas deliveries, we can provide you with a scanned copy of your Air Waybill too. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • What is your order cancellation policy?

    The cancellation policy depends on the goods ordered. For all bespoke and special order items, goods cannot be cancelled or returned.Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your queries and we can look into this further for you.

  • How much will delivery cost?

    The delivery cost depends upon the delivery location, the weight of the delivery and the service required. We have access to use Royal Mail, parcel couriers, pallet couriers, same day couriers and international freight forwarders.

    We will try our best to also accommodate expedited and timed services where possible.Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Do you have it in stock?

    We hold a large stock of pumps, spares and accessories at our facility in Essex, UK. If you have received a quotation, your anticipated lead-time will be given. If you require any expedites, additional timed services, or improvements to stated times, we will endeavour to work with you to accommodate this. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Can you offer a same-day delivery?

    We are able to offer same day delivery. The is dependent upon the delivery location and the time the order is received. Please contact us to discuss your requirements and we will endeavour to work with you to accommodate your requirements.Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Can we collect our goods?

    Yes, you are welcome to arrange to collect your goods personally, or by sending in your preferred courier to make your collections. This will need to be arranged with us in advance of any collection attempt being made. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Do you export?

    Yes, regularly. There are certain brands that are not able to be sold into certain territories due to factory restrictions, sanctions or trade agreements, but this is discussed at quotation stage.Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Can you offer 2.2 and 3.1 certification?

    As long as the certification required is offered by the manufacturer, then yes we can offer this to you. Generally, specific certification such as 2.2 and 3.1 is chargeable and we would need to be advised of these requirements at quotation stage.

    We are also able to arrange Chamber of Commerce Certificates of Origin. These are chargeable.

    We can also offer a Triark Pumps Certificate of Conformity and a Triark Pumps Certificate of Origin free of charge.

    All certification must be requested at point of order and cannot be issued retrospectively.Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements and we can look into this further for you.

  • Do you have ATEX certified pumps?

    Yes, we do. Please let us know your ATEX requirements in order for us to help you to select the correct pump for your application. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Do you have a restocking charge?

    Our standard restocking charge is 25%, however, this is dependent upon the goods ordered and is assessed on a case by case basis. Certain items, such as bespoke builds and special order items cannot be cancelled or returned. Generally goods cannot be returned after 30 days has passed since receipt.

  • What do I do if my goods arrive damaged?

    If you are take delivery of your goods and they are not delivered in the perfect condition in which you would expect, please ensure to sign for them as damaged with the courier and then report it to us in writing within 10 working days. Photographic evidence is highly appreciated, where possible.

  • Can you offer me any technical assistance once I have taken delivery of my order?

    We can offer you technical support over the phone, via email correspondence and also arrange a site visit to assist you if necessary. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

  • Do you offer a repair service?

    We do offer a repair service on all AODD’s and for a selection of other pumps too. Please contact us for our Terms and Conditions of Repair. Health and Safety law requires that all pumps are purged and cleaned of product prior to you sending us in your pump, so we will require you to complete a Clean Pump Certificate also. Please contact us on 01621 781 144 or email us on sales@tri-ark.com with your requirements.

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    We're proud to be experts in exports and to serve worldwide customers on a daily basis.

    Not only are we not tied to any one courier or manufacturer, but our operators speak English, German, French and Arabic. As if that weren't enough, we have GBP Sterling, US Dollar and €uro bank Accounts for your convenience and to avoid bank fees where possible.

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      Privacy Policy

      This privacy statement sets out how Triark UK complies with European Union data protection requirements. This applies to the entire Website.

      We are committed to respecting your privacy. We have structured our Triark Website so that, in general, you can visit relevant parts of the Website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

      What we collect

      We may collect the following information:

      Where you can order products, we will collect your name, address, company email address, contact and billing information (including telephone and fax numbers)

      Some pages use cookies, a data analysis technique.

      What do we do with the information we gather?

      We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

      Internal record keeping.

      We may use the information to improve our products and services.

      We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided when you registered as a user on this site.

      From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

      Your choices

      When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes 1 and 2, described above. Where we wish to use your information for the purposes 3 and 4, described above, we will ask for your consent.

      We will not sell, distribute or lease your personal information to third parties.

      What if you think we have incorrect information or you would like a copy of the information we hold about you

      If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

      Security

      At Triark we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

      Other websites

      Our Triark Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

      HOW WE USE COOKIES

      A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not the cookie, the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.

      We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites.

      Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer, Mozilla Firefox or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely and you can delete the files that contain cookies.